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3 Reasons You're Not Attracting Customers


I’m not one for fluff so I’m going to get to the chase here. There’s really ONE HUGE REASON.


The bad news is:

You’re not making money because you’re not attracting clients because your branding is unclear.

The good news is:

It’s the SIMPLEST tweaks that make the biggest difference.

Here are 3 reasons you’re not attracting customers:

  1. You’re not being yourself.

  2. You’re not clear on who you’re talking to.

  3. You’re not demonstrating your expertise.

Sound like you? I’m here to help!

You have questions, I have answers. Get my eyes on your brand.

November 26th through December 31, I’m discounting the price of all Brand Consults!

$100 OFF to be exact.

What’s a Brand Consult and how can it help me?

A Brand Consult is a 40-minute call with me where we’ll discuss your brand in its current state and outline your goals. We’ll get really clear on where you’re trying to take this thing.

Of course that's not it, though! After our call, I’ll conduct a FULL Brand Audit complete with recommendations, content ideas, and action steps. You’ll also receive a complementary copy of my Website Planning Workbook!

This Brand Consult call is valued at $147!

It’s only $47 for the rest of this year and there are limited spots.

Ready to get clear on your brand direction? That starts with strategy.

Creative Lingo: Brand vs. Branding vs. Brand Identity

Am I the only one that has to step back and remember I’m a nerd and others might not know what I’m talking about? Yeah? Okay cool.

Sometimes I have to remind myself that the terms I use are not in everyone else’s daily vocabulary. A huge part of the joy I get out of running a design business is educating my clients and sharing knowledge with other non-designers.

In light of that, I’m going to be breaking down some common terms and buzzwords. Here we go:

The design terms I want to focus on clarifying in this post are




Wait, Ashlee! “Branding” … “Brand Identity”? This isn’t all the same thing?

Were you not listening?  That’s why I’m here. The terms “brand,” “branding,” and “brand identity” are sometimes treated as interchangeable, but that’s not the case.

  • Brand is the perception of the company in the eyes of the world.

Let’s say you’re the socially anxious kid at school but you want to sit at the jocks table at lunch. You know it's not that easy. Otherwise, you would have just sat down and started charming them, right? You can’t just expect other people to have that image of you. In order to develop this brand, you need to do some work.

  • Branding involves the marketing practice of actively shaping a distinctive brand.

You start working on your free throw. You study the stats from last night’s game. You rehearse your intro in the bathroom mirror. I’m not encouraging you to be something or someone you’re not but you get the point, right? These actions are the work you’re putting towards developing your desired image; they’re your branding. Finally, you need to make sure you look the part.

  • Brand Identity is the collection of all brand elements that the company creates to portray the right image of itself to the consumer.

You hit Footlocker for some new hooping shoes. You get your haircut. You try out for the team. You make the team!! Those tangible elements—the shoes, the haircut, the team membership—that’s brand identity.

Your brand identity is what makes you instantly recognizable as the jock - or makes you recognizable to your customers. You want your audience to automatically associate your visuals with your product or service. That identity shapes the connection between you and your customers. It builds customer loyalty and determines how your customers will perceive your brand.


It all came full circle, right? Cool. So, what are the next steps? You need to get started on developing a strong brand identity.


Have any other terms you’re confused about? I’d love to help you understand those, too!
Leave them in the comments below, or send them to me in an email at